Terms, Conditions & Privacy

Legal documents are provided in English. Guarate Solutions is a U.S. company, and the English version of these legal documents is the controlling version. Any language assistance provided by the website or browser is for convenience only and does not modify the meaning of the English legal text. Governing law and jurisdiction are determined by the applicable provisions of these documents and applicable law.

These Terms, Conditions & Privacy provisions govern access to the Guarate Solutions website and applicable Guarate Solutions products and services. Additional written terms may apply to a particular engagement.

1. Agreement and Service-Specific Terms

By accessing the website, purchasing a product or service, or authorizing an engagement, the customer agrees to the applicable terms presented through the website, checkout, invoice, proposal, subscription, statement of work, or other written service documentation.

If a signed agreement, proposal, statement of work, checkout disclosure, or other written service-specific agreement contains terms that differ from these general provisions, the more specific written terms control for that engagement to the extent of the conflict.

Nothing in these provisions is intended to limit or waive rights or remedies that cannot lawfully be limited or waived under applicable law. A person purchasing for a business represents that they have authority to authorize the engagement on that business's behalf.

2. Payments

Unless otherwise stated in writing, payment is required according to the applicable checkout, invoice, proposal, subscription, statement of work, or other service documentation.

By completing a purchase or authorizing a recurring subscription, the customer authorizes Guarate Solutions and its approved payment processor to collect the applicable charges according to the terms presented at purchase.

For professional services, payment reserves and initiates the commercial engagement and may cause Guarate Solutions to allocate personnel, capacity, systems, planning time, research, setup work, analysis, configuration, or other engagement resources.

Payment Disputes and Billing Questions

If a customer believes a billing error has occurred or has a billing question, the customer should contact Guarate Solutions promptly at guaratesolutions@guaratesolutions.com so the matter can be reviewed. Customers should not send payment-card information, passwords, security codes, or other sensitive credentials by email.

3. Final Sale & Non-Refundable Services

Except where otherwise required by applicable law or expressly agreed by Guarate Solutions in writing, purchases of Guarate Solutions products and services are final and non-refundable.

Guarate Solutions provides professional, strategic, analytical, marketing, technology, automation, consulting, implementation, setup, and related services that may require the allocation of time, expertise, personnel, research, analysis, planning, configuration, systems, setup work, or other resources.

Work already performed and professional time or other resources already committed cannot be returned or undone in the same manner as physical merchandise. A customer's later change of direction, decision not to use completed work, delay, non-participation, or decision not to implement recommendations does not, by itself, create a right to a refund.

Nothing in this section limits any right or remedy that cannot lawfully be limited or waived under applicable law.

4. Recurring Services & Subscriptions

Recurring services are billed according to the billing frequency disclosed at checkout or in the applicable service agreement. The customer's payment authorization remains effective while the subscription is active.

Recurring services and subscriptions require at least thirty (30) days' advance notice of cancellation.

Cancellation is prospective. It does not automatically terminate the current active period, reverse the current charge, prorate or refund the current period, or erase an existing minimum commitment.

The current service or subscription period remains active through the applicable service period. Timely cancellation notice controls the applicable future renewal for which the required thirty-day advance notice has been satisfied.

5. 30-Day Cancellation Notice

To request cancellation of a recurring Guarate Solutions service, the customer must provide written notice to guaratesolutions@guaratesolutions.com at least thirty (30) days before the applicable renewal or billing date.

The request should identify the customer or business and the service to be canceled. Customers should not include payment-card numbers, passwords, security codes, or other sensitive credentials in a cancellation request.

6. Minimum Service Commitments

Where a product or service includes a minimum engagement period, submitting a cancellation notice does not eliminate or shorten that minimum commitment. The customer remains responsible for charges and obligations associated with the agreed minimum engagement, subject to applicable law and any controlling written agreement.

Campaign Management is $500 / month and has a 3-month minimum engagement. The thirty-day cancellation provision does not transform Campaign Management into a month-to-month service during its initial 3-month minimum engagement.

After the minimum commitment is satisfied, future recurring service remains subject to the applicable thirty-day advance cancellation requirement unless another controlling written agreement applies.

7. No Proration of Current Period

Unless required by applicable law or expressly agreed by Guarate Solutions in writing, cancellation does not result in a prorated refund or credit for the current active billing or service period.

The customer continues receiving the applicable service through the effective service period, subject to customer cooperation, the applicable scope, and the applicable agreement. Unused time is not automatically converted into cash or credit.

8. Business Growth & Digital Readiness Audit

The Business Growth & Digital Readiness Audit is a paid professional diagnostic service priced at $249 one-time. The fee purchases the Audit service itself and is not merely a deposit for a future implementation.

The Audit may identify growth opportunities, revenue friction, digital weaknesses, operational gaps, priorities, and possible next actions. Implementation is not included unless separately stated in written service documentation.

The Audit is subject to the final-sale and non-refundable-services framework above to the maximum extent permitted by applicable law.

9. Audit Credit

The $249 fee paid for the Business Growth & Digital Readiness Audit may be credited up to the full $249 toward an eligible Guarate Solutions service when the customer moves forward with that eligible service within seven (7) calendar days after delivery of the completed Audit.

The seven-day credit period begins on the date the completed Audit is delivered to the customer, not on the date the Audit is purchased.

The Audit credit is a service credit only. It is not a refund, has no cash value, is not transferable, and cannot be redeemed for cash.

If the customer does not move forward with an eligible Guarate Solutions service within the seven (7) calendar-day credit period, the credit expires. Eligibility is not automatic for every Guarate Solutions product or service.

Applying an eligible Audit credit toward a qualifying service does not reverse or refund the original Audit transaction.

10. Customer Responsibilities

Customers must provide information, content, access, approvals, feedback, and participation reasonably necessary to perform the agreed service. Customers are responsible for ensuring that they have the right to provide materials, data, content, account access, credentials, or access permissions supplied for an engagement.

Customer-controlled delay, failure to provide authorized access, or non-participation may delay or limit performance. Such delay or non-participation does not automatically cancel the engagement or create a right to a refund.

11. No Guarantee of Business Results

Unless expressly agreed in writing, Guarate Solutions does not guarantee revenue, profit, sales, lead volume, conversion rate, customer acquisition, advertising performance, search ranking, return on investment, return on advertising spend, or specific business growth.

Business outcomes depend on multiple factors outside Guarate Solutions' control. This section does not remove or reduce Guarate Solutions' obligation to perform the contracted service according to the applicable written terms.

12. Intellectual Property & Confidentiality

Each party retains ownership of materials, methods, tools, content, data, trademarks, and other intellectual property it owned before the engagement. Rights in newly created deliverables are governed by the applicable service-specific written terms.

Each party should reasonably protect the other party's non-public information and use it only as reasonably necessary for the engagement, subject to applicable law and controlling written agreements.

13. Third-Party Services & Platform Risk

Third-party platforms and providers operate independently. They may change policies, pricing, algorithms, functionality, APIs, eligibility requirements, access, or other features. They may reject advertisements, restrict or suspend accounts, experience outages, or otherwise make decisions that affect service performance.

These matters are outside Guarate Solutions' direct control, and Guarate Solutions cannot override third-party platform decisions.

Unless expressly included in writing, advertising spend, hosting, domains, software licenses, platform fees, API fees, usage charges, taxes, and other third-party costs are separate from Guarate Solutions' professional fees.

14. Communications

Guarate Solutions may communicate with customers by email, telephone, video call, SMS where appropriate and permitted, and other agreed business communication channels in connection with an inquiry, purchase, onboarding, active engagement, support request, scheduling, approval, deliverable, billing matter, or other service-related purpose.

Material service information, approvals, scope decisions, and important engagement matters may be documented through email or other written communication. Operational and service communications are separate from promotional marketing communications.

A purchase does not automatically enroll a customer in promotional SMS or create mandatory marketing consent.

15. Professional and Strategic Information

Recommendations are based on information reasonably available at the time and professional judgment.

Unless separately contracted and expressly stated, Guarate Solutions does not provide legal advice, tax advice, accounting advice, investment advice, regulated financial advice, formal cybersecurity certification, or formal forensic certification. Customers should obtain advice from an appropriately licensed professional where required.

16. Privacy

Information We May Collect

We may collect contact details, business information, service needs, information submitted during engagements, and payment-related information processed by approved third-party payment providers. We may also collect IP address, browser and device information, operating system, pages viewed, referral information, and cookies or similar identifiers where applicable.

How Information May Be Used

• Provide services and customer support
• Communicate about inquiries and engagements
• Process transactions and send invoices or receipts
• Secure the website and help prevent fraud or abuse
• Send marketing communications where appropriate and permitted
• Comply with legal and regulatory obligations

Sharing

Guarate Solutions does not sell personal information. Information may be shared with appropriate service providers supporting hosting, payment processing, communications, analytics, or security; where legally required; or in connection with an applicable business transfer.

Cookies

We may use cookies and similar technologies for security, traffic understanding, effectiveness measurement, and experience improvement. Browser settings may allow customers to manage cookies.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure. Information may be retained as reasonably necessary for service delivery, business records, security, dispute resolution, and legal obligations.

Privacy Rights

Subject to applicable law, individuals may request access to or correction of personal information, request deletion subject to lawful retention requirements, or change marketing preferences. Nothing in these provisions limits statutory privacy rights that cannot lawfully be waived.

Children

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us.

17. Events Outside Our Reasonable Control

Guarate Solutions is not responsible for delays or inability to perform caused by events reasonably outside its control, including significant third-party service outages, infrastructure failures, natural disasters, government actions, widespread communications or internet disruptions, or similar events.

Where reasonably possible, Guarate Solutions will resume affected services after the relevant condition has been resolved. This section does not excuse ordinary failure to perform contracted services.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Guarate Solutions is not responsible for indirect, incidental, special, consequential, or punitive damages arising from the website or services, or for outcomes controlled by customers or third parties.

Nothing in these provisions excludes or limits mandatory legal rights or any right or remedy that cannot lawfully be excluded or limited. This section does not excuse Guarate Solutions from providing contracted services according to the applicable written terms.

19. Indemnification

To the extent permitted by applicable law, the customer agrees to be responsible for third-party claims arising from unlawful customer-provided content, materials that infringe another party's rights, unauthorized use of third-party accounts or systems by the customer, or customer instructions that violate applicable law or third-party rights.

This provision does not require the customer to indemnify Guarate Solutions for claims arising from Guarate Solutions' own unlawful conduct or obligations that cannot legally be shifted to the customer.

20. Governing Law

These Terms are intended to be governed by the laws applicable to Guarate Solutions in Florida, United States, subject to mandatory consumer, privacy, or other laws that may apply.

21. Changes to These Provisions

Guarate Solutions may update these provisions periodically. The current version and its “Last updated” date will appear on this page. Changes apply prospectively unless applicable law or a controlling written agreement requires otherwise.

22. Contact

Guarate Solutions
Melbourne, Florida, United States
guaratesolutions@guaratesolutions.com